Disclosure Statement
The USA Patriot Act of 2001 requires all federally insured financial institutions to identify, verify, and maintain records regarding the identification of all persons seeking to open an account at their institutions. Focus Bank is required to do its part to protect the country from terrorists and other types of criminal activity and is not permitted to waive these requirements. Please help us to protect our country.
Focus Bank Disclosure Statement
Direct Deposits, Pre-authorized Withdrawals, "Shazamchek" Debit Card
Your Rights and Responsibilities:
The Electronic Fund Transfer Act and Regulation Establish the basic rights, liabilities and responsibilities of customers who use electronic fund transfer services and of financial institutions that offer those services. These regulations require that we disclose pertinent information to you about electronic funds transfers to or from your account. By electronic fund transfers we mean transactions, which you initiate by means of your debit card "Shazamchek", Automated Clearing House and pre-authorized transfer to and from your account with Focus Bank. If you have not arranged for all of these services, some of the disclosures may not apply to you. Keep this notice for future reference.
Liability Disclosure
Notify us AT ONCE if you believe your card or PIN (Personal Identification Number) has been lost or stolen. If you believe your card or PIN has been lost or stolen, and you notify us within two business days after you learn of the loss or the theft, you can loose no more than $50.00. If you do NOT notify us within two business days after you learn of the loss or theft of your card or PIN, and it can be determined we could have stopped someone from using your card or PIN without your permission if you had notified us, you would lose as much as $500.00. New cards will be reissued at a cost of $15.00 each.
Also, if your statement shows transfers that you did not make, notify us AT ONCE. If you do not notify us within 60 days after the statement was mailed to you, you may not get back any money you may have lost after the 60 days, if it can be determined that we could have stopped someone from taking the money, if you had notified us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we may extend the time period.
Whom to Notify
If you believe your card has been lost or stolen or that someone has transferred or may transfer from your account without your permission, call:
573-683-3712 or if long distance, 1-800-464-3150 or write
Focus Bank
P.O. Box 99
Charleston, Missouri 63834
Business Days
Business days are Monday through Friday. Holidays are not included.
Types of Available Transactions & Transaction Limits
If you have arranged for us to accept certain direct deposits and/or pay certain recurring bills from your account. Transfers from a Money Market deposit account or a savings account to another account or to third parties by pre-authorized, automatic, or telephone transfer are limited to six per month or statement cycle with no mare than three by check, debit card, or similar order to third parties.
"Shazamchek"- You may use your card to:
- Withdraw cash from your checking/savings account
- Make point of sale transactions
- Obtain balance inquires in your checking/savings account
- Make deposits to your checking/savings account only at our ATM
Limitations
- You will have a daily withdrawal limit from an ATM of up to $400.00 or the amount presently in your checking account, whichever is smaller.
- You will have a daily Point of Sale limit of up to $500.00 less any outstanding POS transactions from previous days, or the amount presently in your account, whichever is smaller. As POS transactions clear, your daily limit increases by that amount, normally 3-5 days.
- Some of those services may not be available at some terminals
Charge for Transactions
We do not charge for direct deposits or Pre-authorized transfers. There is no transaction fee when you use your "Shazamchek" card at our local ATM system located at any Focus Bank ATM. There will be a $1.00 transaction fee when used at other locations.
Disclosures of Account Information to Third Parties
Account Information Disclosure:
We will disclose information to third parties about your account or the transfers you make:
- Where it is necessary for completing transfers
- In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant
- In order to comply with government agency or court orders
- If you give us written permission
Right to Receive Documentation
Terminal Transfers:
You can get a receipt at the time you make any transfer from your account using one of out ATMs
Pre-authorized Credits:
If you have arranged to have direct deposits at least once every 60 days from the same person of company you can call us at 573-683-3712 or 1-800-464-3150 to find out whether or not the deposit has been made.
Statements:
You will get a minimum of a quarterly statement if you sign up for direct deposits. If you have a "Shazamchek" card or get pre-authorized withdrawals, you will get a monthly statement.
Stop payment Procedure:
Rights to Receive Notice of Varying Amounts and Financial Institution's Liability for Failure to Stop Payment
- Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments, here's how:
Call us at 573-683-3712 or write us at P.O. Box 99, Charleston, Missouri 63834, in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. We will charge you $10 for each stop payment order you give.
- Notice of varying amounts. If these regular payments may vary in amount, the person you are going to pay will tell you 10 days before each payment, when it will be made, and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.
- Liability for failure to stop payment of pre-authorized transfer. If you order us to stop one of these payments three business days or more before the transfer is scheduled to take place and we do not do so we will be liable for your losses or damages.
Financial Institutions Liability
Liability for failure to make transfer — If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However there are some exceptions. For instance, we will not be liable if:
- If through no fault of ours, you do not have enough money in your account to make the transfer
- If the automated teller machine where you are making the transfer does not have enough cash
- If the system was not working properly, and you knew about the breakdown when you started the transfer
- If circumstances beyond our control (such as fire, or flood) prevent the transfer, despite the reasonable precautions that we have taken.
- If the transfer would go over the credit limit on your overdraft/credit line
- There may be other exceptions stated in our agreement with you.
What to do in case of Questions or Errors
In case of questions or errors about your electronic transfers call or write us at the address or telephone number shown below as soon as you can if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
- Tell us your name and account number (if any)
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information
- Tell us the dollar amount on the suspected error.
If you tell us orally, we may require that you send us your complaint or questions in writing within 10 business days.
We will tell you the results of our investigation within 10 business days (20 business days if the transfer was foreign initiated) after we hear from you and will correct any error promptly. If we need more time, however we make take up to 45 days (90 days if foreign initiated) to investigate your complaint or questions. If we decide to do this, we will re-credit your account within 10 business days (20 if foreign initiated) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not re-credit your account.
If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
