Troubleshooting Tips for Accessing Online Banking

Internet Explorer

1. From Internet Explorer, select Tools > Internet Options.
2. From the Security tab, select Trusted Sites.
3. Click the Sites button.
4. Type in the domain of your online banking website (i.e. https://web3.secureinternetbank.com).
5. Click Add > Close.
6. Select the Privacy Tab, and click on Sites (IE7) or Edit in Web Sites section (IE6).
7. Type in the domain of your online banking website (i.e. https://web3.secureinternetbank.com).
8. Click Allow > Ok.
9. Select the Security Tab, select Internet, select Custom Level.
10. Scroll down to ActiveX controls and plug-ins > Binary and script behaviors (not present on Windows 2000).
11. Select Enable.
12. Scroll down to Scripting > Active Scripting.
13. Select Enable.
14. Click OK, Click OK.

*Note: If problems are still occurring with Internet Explorer, open Internet Options and select the Advanced Tab. Click the Reset. button at the bottom. This will reset all settings to the default.

Mozilla Firefox

1. From Firefox, select Tools > Options.
2. Click Content and make sure both Enable JavaScript and Enable Java are checked.
3. Click Privacy and click Exceptions. in the Cookies section.
4. Type in the domain of your online banking website (i.e. https://web3.secureinternetbank.com)
5. Click Allow and then Close.
6. In the Private Data section, uncheck Always clear my private data when I close Firefox.
7. Click Ok.
8. If none of these things work, please use Internet Explorer as it is the only supported browser.

Adobe Flash

1. Adobe flash can be verified at http://www.adobe.com/shockwave/welcome/.
2. If flash is not loaded, load the latest version from www.adobe.com.