Attention iPhone mobile app user!

MARCH 9, 2023

Online banking will be down for maintenace this evening from 9 - 9:30 PM. Thank you for your patience.

MARCH 3, 2023:

Our app is not yet compatible with the latest iOS 16.4 operating system. We are working on updates and will notify you when the new app is available. If you have already updated to the Beta iOS 16.4 version, please revert to the current generally available iOS version in your phone software settings. This will resolve most app connection issues. Thank you.

FEBRUARY 16, 2023 UPDATE:

The Caruthersville branch is temporarily closed due to a power outage. Please follow our website and social media for more updates.

Thank you

FEBRUARY 2, 2023 UPDATE:

RED WOLF AND SOUTHWEST DRIVE JONESBORO BRANCHES WILL OPEN AT 9 AM.

HILLTOP JONESBORO BRANCH WILL BE CLOSED. PLEASE VISIT RED WOLF OR SOUTHWEST DRIVE FOR SERVICES.

ALL PARAGOULD BRANCHES WILL OPEN AT 9 AM.

ALL MISSOURI BRANCHES WILL OPERATE WITH NORMAL BANKING HOURS.

PLEASE USE CAUTION ON SIDEWALKS AND PARKING LOTS AROUND ALL BRANCHES. YOU MAY FOLLOW OUR SOCIAL MEDIA PAGES FOR UP-TO-DATE OPENINGS AND CLOSURES.

FEBRUARY 1, 2023 UPDATE:

UPDATE - ALL PARAGOULD BRANCH LOBBIES ARE CLOSED DUE TO HAZARDOUS SIDEWALK CONDITIONS. PLEASE USE CAUTION AND PROCEED TO OUR DRIVE-THRUS/ATM'S/ITM'S FOR ASSISTANCE.

DUE TO HAZARDOUS WEATHER CONDITIONS, ALL FOCUS BANK BRANCHES WILL OPEN AT 10 AM. SIKESTON BRANCH WILL OPEN AT 9 AM.. PLEASE FOLLOW THIS ALERT AND SOCIAL MEDIA FOR MORE UPDATES. THANK YOU AND STAY SAFE.

JANUARY 31, 2023 UPDATE:

UPDATE**** ALL JONESBORO, PARAGOULD AND MARMADUKE BRANCHES WILL BE CLOSING EARLY AT 2 PM TODAY. CHARLESTON, EAST PRAIRIE AND CARUTHERSVILE CLOSING EARLY AT 3 PM AND SIKESTON BRANCH CLOSING AT 3:30 PM.

DUE TO HAZARDOUS WEATHER CONDITIONS, ALL FOCUS BANK BRANCHES WILL OPEN AT 10 AM INCLUDING THE CUSTOMER SERVICE CENTER. MARMADUKE WILL BE DRIVE-THRU ONLY. PLEASE USE CAUTION ON SIDEWALKS AND PARKING LOTS AROUND ALL BRANCHES. YOU MAY FOLLOW OUR SOCIAL MEDIA PAGES FOR UP-TO-DATE OPENINGS AND CLOSURES.

JANUARY 22, 2023 UPDATE:

We will have a brief maintenance update from 6 - 8 PM on Sunday, January 22nd. You may experience short outages for online and mobile banking. Thank you.

JANUARY 15, 2023 UPDATE:

Online banking and mobile app services have been restored.

Our online banking and mobile app provider has notified us of a service interruption. As soon as we have more information, we will update this page and our social media pages. Thank you.

JANUARY 3, 2023 UPDATE:

Thank you very much for your continued patience as we work to resolve all posting issues. Due to severe weather, we are experiencing phone issues at several locations. If you are unable to reach us by phone, you may go to www.focusbank.com and submit a lead. To submit a lead online, click on the "Contact Us" link in the upper right corner. Please include your full name and the last 4 digits of your account number in the question box.

To submit a lead from a mobile device, go to www.focusbank.com through a browser. Select Menu from the left corner, select "Contact Us" below the search box. Complete the lead form with your full name and last 4 digits of your account number in the question box.

We will work the lead and correct the posting issue. Please log into your online banking or mobile app and check your account to see the updated and corrected balance.

We appreciate your patience and continued business.

JANUARY 2, 2023 UPDATE:

We are working to assist each customer as qukly as possible. If you are unable to reach us by phone, you may also go to our website, www.focusbank.com and submit a lead. Click on the Contact us link in the upper right corner. Please include your name and last 4 of your account number in the questions box.

We will work the lead and correct the posting issue. We are working to have these corrected in the hour. Please log into your online banking or mobile app and check your account to see the updated and corrected balance.

We appreciate your patience and continued business.

JANUARY 1, 2023 UPDATE:

In order to assist customers affected by a posting issue, we will have customer service staff available by phone tomorrow, Monday, January 2nd.

If you have been affected by the posting issue, please call 573-683-3712 and someone will be glad to help.

Due to the Federal Holiday, branches will be closed, but we will have limited staff via phone. We ask for your patience until a CSR is able to assist you. Thank you for your continued business.

DECEMBER 24, UPDATE:

Regular Drive-Thru Hours for Christmas Eve

12/24/22 Jonesboro Drive-Thrus 9 AM - Noon

DECEMBER 23, UPDATE:

Update:

Sikeston Drive-Thru will close at 5 PM

All Jonesboro branches will be closing at 4 PM.

All Paragould branch lobbies will be closing at 3 PM and Drive-Thru at 4 PM.

Caruthersville Lobby closing at 3 PM and Drive-Thru - 4 PM

Marmaduke will be closing at 3 PM

Charleston and East Prairie branches will be closing at 3 PM and Drive-Thru 4 PM.

DUE TO WEATHER RELATED ISSUES, ALL BRANCHES WILL OPEN AT 10 AM TODAY WITH THE EXCEPTION OF SIKESTON OPENING AT 8:30 AM. THE CUSTOMER SERVICE CENTER WILL OPEN AT 8:30 AM. CARUTHERSVILLE WILL OPEN AT 9:30 AM. PLEASE USE CAUTION ON SIDEWALKS AND PARKING LOTS AROUND ALL BRANCHES.

NOTE: MARMADUKE WILL BE OPEN FROM 10 AM - 3 PM TODAY.

DECEMBER 22, 2022 UPDATE:

DUE TO PREDICTED WEATHER, ALL JONESBORO, PARAGOULD & CARUTHERSVILLE BRANCH LOBBIES WILL CLOSE AT 3 PM TODAY; DRIVE-THRUS WILL CLOSE AT 4 PM. CHARLESTON AND EAST PRAIRIE DRIVE-THRUS WILL CLOSE 4 PM; SIKESTON LOBBY WILL CLOSE AT 4 PM AND DRIVE-THRU AT 4:30 PM. NOTE: THE HILLTOP DRIVE-THRU WILL CLOSE AT 3 PM

THE MARMADUKE BRANCH WILL BE CLOSING TODAY AT 10 AM. PLEASE VISIT OUR PARAGOULD OR JONESBORO BRANCHES FOR SERVICES. THANK YOU.

JULY 7, 2022 UPDATE:

PLEASE BE ADVISED THAT ONLINE AND MOBILE SERVICES WILL BE DOWN THIS EVENING FOR MAINTENANCE. WE APPRECIATE YOUR PATIENCE.

JUNE 9, 2022 UPDATE:

Online and Mobile banking services will be unavailable from 8:30 PM – Midnight, TODAY, June 9^th. Thank you for your patience while we upgrade our services for you.

APRIL 11TH UPDATE:

Online and Mobile Banking have been restored. Thank you for your patience.

MARCH 25TH UPDATE:

Dear FOCUS Bank Customers –

FOCUS Bank has been made aware of a recent Business Email Compromise (BEC) outside of FOCUS Bank. We are notifying our customers of the BEC Scam and reminding you to remain vigilant in protecting your email and computer systems from malicious attacks. It is important to understand that this was NOT a FOCUS Bank Business Email Compromise. No email, server, system, customer data/information of FOCUS Bank has been compromised. However, the compromised parties did receive email correspondence from FOCUS Bank making it very easy to replicate emails of bank employees.

Please do not click on or open any of these emails.

If you have clicked on or opened any of the suspicious emails and are concerned about your systems, please contact an IT specialist to have them perform a system check for you.

To better protect yourself from these attacks, please take time to review the information below and learn to recognize the signs of Business Email Compromise Scams.

Sincerely,

FOCUS Bank

Management

What is a Business Email Compromise Scam

“Business Email Compromise” (BEC) is a sophisticated scam which targets both businesses and individuals performing wire transfer payments. The scam is frequently carried out when a subject compromises legitimate business e-mail accounts through social engineering or computer intrusion techniques to conduct unauthorized transfers of funds. The scam primarily involves a request to transfer funds via wire transfers, automated clearing house transfers, gift cards, and convertible virtual currency payments. However, there are variations of the scam that involves compromising legitimate business e-mail accounts and requesting Personally Identifiable Information (PII) or Wage and Tax Statement (W-2) forms for employees. The following figure explains how fraudsters conduct BEC fraud. What makes BEC such a successful fraud scheme is that threat actors utilize intercepted information that is both privileged and contemporaneous. This information is vital and very effective to induce the victim to send the unauthorized transfer of funds.

For more information and tips on identifying spoofed emails click Here.

MARCH 17th UPDATE:

The Charleston branch lobby will be closed at this time. Please use our Drive-Thru, ATM or mobile services. We will update when the lobby has reopened. Thank you.

MARCH 14TH UPDATE:

FOCUS Bank will perform required maintenance for our Business Online programs on Tuesday, March 15th from 8:00 PM - 11:00 PM CST. The system will be down and inaccessible during this time frame. Users will have NO access to the system for the duration of the update.

FEBRUARY 28TH UPDATE:

We are aware that users may be experiencing intermittent interruptions logging in to the Mobiliti application if they are using a mobile device with the Android mobile operating system. Our support and development teams are diligently working toward a resolution.

As a work around, please use visit www.focusbank.com through a mobile browser session and access online banking directly from our website. Please enter the same mobile app username and password for the online banking session.

You may also contact our customer service center by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

We apologize for the inconvenience.

FEBRUARY 24TH UPDATE:

Due to inclement weather, FOCUS Bank branches will operate with the schedule below for TODAY:

Charleston & East Prairie – Opening 8:30 AM - Lobby and Drive Thru Service

Sikeston – Opening 8:30 AM - Lobby and Drive Thru Service

Paragould - Opening 10 AM - Drive Thru Service Only

Marmaduke - Opening 10 AM - Drive Thru Service Only

Jonesboro – Opening 10 AM - Lobby and Drive Thru Service

Jonesboro Hilltop - Opening 10 AM - Drive Thru Only

Caruthersville – Opening 8:30 AM - Lobby and Drive Thru Service

Customer Service Center - Opening 8:30 AM

**Note: Times may be subject to change based on weather impacts.

Please use caution in parking lots and on sidewalks. Thank you for your cooperation. Stay warm and safe!

FEBRUARY 23RD:

Due to inclement weather, FOCUS Bank branches will operate with the schedule below for THIS AFTERNOON:

Charleston & East Prairie – CLOSING AT 4 PM

Sikeston – NORMAL HOURS

Paragould - CLOSING AT 3 PM

Marmaduke - CLOSING AT 2 PM

Jonesboro – LOBBIES CLOSING AT 3 PM - DRIVE THRU CLOSING AT 4 PM

Jonesboro Hilltop - CLOSING AT 3 PM

Caruthersville – NORMAL HOURS

**Note: Times may be subject to change based on weather impacts.

Please use caution in parking lots and on sidewalks. Thank you for your cooperation. Stay warm and safe!

FEBRUARY 21st:

All FOCUS Bank branches will be closed on Monday, February 21st in observance of President's Day.

If you have not already done so, please download the FOCUS Bank Mobile App or access your accounts online at www.focusbank.com to view transactions, check balances, transfer funds and more. If you have not enrolled in online and mobile banking, you can do so now by clicking here.

FEBRUARY 4th & 5th, 2022 UPDATE:

Due to inclement weather, FOCUS Bank branches will operate with the schedule below for Friday, February 4th:

Charleston & East Prairie – Drive Thru Only CLOSING AT 3 PM

Sikeston – Drive-Thru Only (*Normal Business Hours - CLOSING AT 6 PM

Paragould - Delayed opening at 9 AM/ Drive-Thru Only CLOSING AT 5 PM

Marmaduke - Delayed opening at 9 AM/ Drive-Thru Only CLOSING AT 4:30 PM

Jonesboro – Delayed opening 10 AM/ Lobby and Drive-Thru Open CLOSING AT 3 PM

Jonesboro Hilltop - Closed

Caruthersville – Drive-Thru Only Closing at 2 PM

Drive Thrus will be open on Saturday, February 5th

Jonesboro Branches -- 10 AM - Noon

*Note: Times may be subject to change based on weather impacts.

Please use caution in parking lots and on sidewalks. Thank you for your cooperation. Stay warm and safe!

FEBRUARY 3, 2022 UPDATE:

Due to weather conditions, several branches will be drive thru only or delayed openings.

Charleston - Drive-Thru Only - Closing at 2 PM

East Prairie - Drive-Thru Only - Closing at 2 PM

Sikeston - Drive-Thru Only- Closing at 2 PM

Caruthersville - Drive-Thru Only Closing at 2 PM

Paragould and Marmaduke - Delayed Opening 10 AM; Drive-thru only and closing at 2 PM

Jonesboro - Delayed Opening 10 AM

Jonesboro Hilltop -CLOSED

Wire Desk - Closing at 2 PM

Please montior this page and all social media pages as these hours may change throughout the day. For your safety, please use caution on driveways and sidewalks around all branches. Thank you for your cooperation.

JANUARY 24, 2022 UPDATE:

The East Prairie branch lobby is closed until further notice. Please use our drive-thru, ATM or visit our Redwolf or Hilltop branches for services. For appointments, please call 870-972-8400.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

JANUARY 18, 2022 UPDATE:

The Southwest Drive branch lobby is closed until further notice. Please use our drive-thru, ATM or visit our Redwolf or Hilltop branches for services. For appointments, please call 870-972-8400.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

JANUARY 13, 2022 UPDATE:

The Southwest Drive branch lobby is closed until further notice. Please use our drive-thru, ATM or visit our Redwolf or Hilltop branches for services. For appointments, please call 870-972-8400.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

JANUARY 7, 2022 UPDATE:

ALL BRANCHES ARE OPEN TODAY FOR NORMAL BUSINESS HOURS.

JANUARY 6, 2022 UPDATE:

The Caruthersville branch and lobby will be closing at 3 PM today. The Charleston branch lobby will be closed until further notice. Please use the drive-thru for banking services. For appointments, please call 573-683-3712.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

DECEMBER 28, 2021 UPDATE:

The Paragould Kingshighway branch lobby will be open today.

DECEMBER 27, 2021 UPDATE:

The Paragould Kingshighway branch lobby is closed until further notice. Please use our drive-thru, ATM or visit our Linwood, Marmaduke or Jonesboro branches for services. For appointments, please call 870-236-7000.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

DECEMBER 20, 2021 UPDATE:

ALL BRANCHES WILL CLOSE AT 12:00 PM NOON ON CHRISTMAS EVE.

The following cut-times are for our online, mobile and business services.

CONSUMER Mobile Deposit – 12:00 PM (noon)
BUSINESS/MERCHANT Remote Deposit – 12:00 PM (noon)
Wires – 12:00 PM (noon)
ACH Files – 12:00 PM (noon)

Merry Christmas and Happy New Year from FOCUS Bank! We appreciate your business.

DECEMBER 9, 2021 UPDATE:

The mobile app has been restored. Thank you for your patience.

DECEMBER 3, 2021 UPDATE:

ALL BRANCHES WILL CLOSE AT 12:00 PM NOON ON CHRISTMAS EVE.

The following cut-times are for our online, mobile and business services.

CONSUMER Mobile Deposit – 12:00 PM (noon)
BUSINESS/MERCHANT Remote Deposit – 12:00 PM (noon)
Wires – 12:00 PM (noon)
ACH Files – 12:00 PM (noon)

Merry Christmas and Happy New Year from FOCUS Bank! We appreciate your business.

NOVEMBER 8, 2021 UPDATE:

As a reminder, all banks will be closed on Thursday, November 11th in observance of Veterans Day. Please use our mobile banking, online banking and ATMs for service during holidays and non-banking hours. Business customers, please remember to process all ACH files the day BEFORE or the day AFTER the holiday. This includes payroll files. Thank you to all our Veterans for your service and commitment to our nation.

OCTOBER 19, 2021 UPDATE:

Please be advised online banking & mobile banking will be unavailable from 8:00 PM - 10:00 PM on Tuesday, October 19th. We appreciate your patience as we provide updates and improved services to our customers.

OCTOBER 5, 2021 UPDATE:

Please be advised online & mobile banking will be unavailable from 8:30 PM - 11:00 PM on Tuesday, October 5th. We appreciate your patience as we provide updates and improved services to our customers.

SEPTEMBER 14, 2021 UPDATE:

We are currently experiencing issues with online banking. We are working to resolve the issue. Thank you for your patience.

September 3, 2021 UPDATE:

As a reminder, all FOCUS Bank branches will be closed in observance of Labor Day on Monday, September, 6, 2021. Please use our ATM's and online/mobile banking for your banking needs.

AUGUST 23, 2021 UPDATE:

The Charleston Branch lobby is open again. Thank you again for your patience.

AUGUST 18, 2021 UPDATE:

The Charleston branch lobby is closed until further notice. Please use our drive-thru, ATM or visit our East Prairie and Sikeston branches for services. For appointments, please call 573-683-3712.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

August 17, 2021 UPDATE:

Due to an update, online banking, mobile banking and bill pay will be unavailable from 9 - 11 PM tonight. Thank you for your patience.

AUGUST 16, 2021 UPDATE:

We are currently experiencing Internet Issues. All ATMs are down as well as external email. We apologize for the inconvenience.

AUGUST 5, 2021 UPDATE:

As of 11: 15 AM, Business Online has been restored. If you continue to experience issues, please contact our Business Services Dept. We apologize for the inconvenience.

Business Online Banking is currently down. We are working to restore the program and hope to have it resolved shortly. We will update when the problem is corrected. Thank you for your patience.

JUNE 23, 2021 UPDATE:

The East Prairie branch will close early at 4 PM on Friday, June 25th. Please use our convenient ITM/ATM for other services. Thank you for your understanding.

MAY 11, 2021 UPDATE:

The new ATM/ITM in East Prairie is up and running. Thank you for your patience throughout this upgrade.

MAY 10, 2021 UPDATE:

The Hilltop branch located at 3313 E Johnson Ave. in Jonesboro will be closed for the remainder of the week. Please use our other convenient locations at 2525 Red Wolf Blvd or 406 Southwest Drive in Jonesboro. Thank you for your understanding.

The East Prairie ATM will be out of service all weekend. Please check back Monday for an updated status.

MAY 7, 2021 UPDATE:

East Prairie’s ATM will be down beginning at 8 am on Friday, May 7th. The machine will be down all day and possibly thru the weekend. Please use our ATM’s located inside Boomland at Charleston or Main Street in Charleston.

The new machine will be an ITM/ATM. The machine will accept deposits along with normal atm transactions but have access to a live teller during normal business hours (8am-5pm Mon-Friday). Thank you for your patience as we work to bring new technology to our customers.

APRIL 7, 2021 UPDATE:

Online banking will down from 8 PM - 9 PM for maintenance. We apologize for the inconvenience and greatly appreciate your patience.

MARCH 25, 2021 UPDATE:

Due to ATM upgrades, the Sikeston North Main ATM will be down for several weeks. Please use our ATM located at 1150 S Main directly behind the branch. Regular updates can also be found on our social media pages. We apologize for the inconvenience and greatly appreciate your patience.

MARCH 24, 2021 UPDATE:

The Marmaduke Branch is operating with drive-thru only service until further notice.

MARCH 11, 2021 UPDATE:

We apologize but the Sikeston ATM located on North Main Street is still down for upgrades. Please use our other ITM/ATM located at the Sikeston branch 1150 South Main Street.

MARCH 4, 2021 UPDATE:

The new Charleston ATM located on South Main Street is up and running. It will now accept cash and check deposits!

The new Sikeston ATM located on North Main Street will be down until 3/10.

Please make arrangements to visit our branches or another ATM in your area for your cash transactions.

MARCH 2, 2021 UPDATE:

Please be advised that scam calls using local phone numbers are prevalent. As always, if you do not know the caller, please do not ever provide any personal or financial information. Take all precautions to protect yourself and your information. As a reminder, you can learn more about spoofing calls and how to protect yourself by visiting https://www.fcc.gov/spoofing.

FEBRUARY 25, 2021 UPDATE:

FOCUS Bank will be updating the following ATM's next week. Please make arrangements to visit our branches or another ATM in your area for your cash transactions.

Charleston, Missouri ATM South Main Street

Down on March 1st and 2nd

Sikeston, Missouri ATM North Main Street

Down March 3rd and 4th

Thank you for your patiences as we work to upgrade these machines.

Online Banking Maintenance UPDATE: Please note on Sunday, February 21st, we will be performing routine maintenance. You may experience intermittent outages between 2 PM and 6 PM. We appreciate your patience and understanding as we continue to provide our customers with the best technology and service possible.

FEBRUARY 19, 2021 UPDATE:

Charleston, East Prairie and Sikeston branches are operating with regular hours today. All Paragould and Jonesboro branches lobbies and drive-thrus open at 9 AM. The Hilltop branch in Jonesboro open at 9 AM drive-thru service only. The Caruthersville branch lobby open at 9 AM - Drive-thru is Open. Maramduke Branch drive-thru open 9 AM. Please use extreme caution in parking lots and on sidewalks.

FEBRUARY 18, 2021 UPDATE:

The Jonesboro Drive-Thru will close at 5 PM today.

Charleston, East Prairie and Sikeston branches are operating with regular hours today. All Paragould and Jonesboro branches will open at 10 AM Drive-Thru Service Only. The Hilltop branch in Jonesboro and the Marmaduke branch will be CLOSED today. The Caruthersville branch will close the drive-thru at Noon today but the Lobby will be open from Noon to 3 PM. Please use extreme caution in parking lots and on sidewalks.

FEBRUARY 17, 20201 UPDATE:

Update: All Paragould branches will close at noon today and all Jonesboro branches will close at 2 PM. Caruthersville lobby will close at Noon and Drive-Thru at 2:30 PM. Thank you for your understanding.

Paragould and Marmaduke phone lines are currently down. For assistance, please call 1-800-464-3150.

Charleston, East Prairie and Sikeston branches will operate with normal business hours today. Caruthersville: Drive-thru and lobby opening at 9 AM; All Paragould branches: Drive-thru only opening at 9:30 AM; Marmaduke Branch: Closed today; All Jonesboro branches: Drive-thru only opening at 10 AM. Please monitor this page as well as our social media pages for weather releated openings and closings for the remainder of the week.

FEBRUARY 16, 2021 UPDATE:

The Jonesboro branches will close at 5 PM today. Please watch this page as well as our social media pages for weather related openings and closings for the remainder of the week.

FEBRUARY 12, 2021 UPDATE:

Due to weather conditions, the Caruthersville Lobby will close at 3 PM and the drive-thru at 4 PM today.

Due to weather conditions, the Charleston and East Prairie lobbies and drive-thru will not open until 9:00 AM on 2/12/2021.

FEBRUARY 11, 2021 UPDATE:

All Jonesboro branches will close at 4 PM today 2/11/2021. Please use our mobile, online and ATM services.

Additional updates: Caruthersville branch and drive-thru will close at 2:30 PM today.

Due to inclement weather, JONESBORO BRANCHES WILL OPEN AT 9 AM BUT ALL OTHER BRANCHES WILL OPEN AT 9:30 AM. Please check our website and social media pages as times may change due to changing weather conditions. In addition, please use extreme caution in the parking lots and on sidewalks.

FEBRUARY 10, 2021 UDPATE:

Due to inclement weather, the Charleston and East Prairie lobbies will close at 1 PM and drive-thru will close at 3 PM. Both branches will delay opening until 9:30 AM on Thursday, February 11th. Please check our website and social media pages as times may change due to changing weather conditions.

FEBRUARY 8, 2021 UPDATE:

Effective today, February 8, 2021, the Paragould Kingshighway Branch Lobby is back OPEN as well as the drive-thru.

FEBRUARY 1, 2021 UPDATE:

Effective today, February 1, 2021, the Paragould Linwood Branch Lobby is back OPEN as well as the drive-thru. The Paragould Kingshighway branch DRIVE -THRU IS OPEN BUT THE LOBBY WILL CONTINUE TO BE CLOSED but is available by appointment only. For new accounts and loans, please schedule an appointment online or call 1-800-464-3150.

We encourage you to use our other location at 3100 Linwood, ATMs and digital banking tools to conduct your banking business while minimizing your exposure to others.

If you have not already done so, please download the FOCUS Bank Mobile App or access your accounts online at www.focusbank.com to view transactions, check balances, transfer funds and more. If you have not enrolled in online and mobile banking, you can do so now by clicking here.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

You can visit our website for additional updates including any changes to branch operations. For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank

JANUARY 19, 2021 UPDATE:

The Paragould Kingshighway branch DRIVE -THRU IS OPEN BUT THE LOBBY WILL CONTINUE TO BE CLOSED but is available by appointment only. For new accounts and loans, please schedule an appointment online or call 1-800-464-3150.

We encourage you to use our other drive-through windows at Linwood Branch, ATMs and digital banking tools to conduct your banking business while minimizing your exposure to others. The Linwood Branch lobby continues to remain closed but is also available by appointment only. For new accounts and loans, please schedule an appointment online or call 1-800-464-3150.

If you have not already done so, please download the FOCUS Bank Mobile App or access your accounts online at www.focusbank.com to view transactions, check balances, transfer funds and more. If you have not enrolled in online and mobile banking, you can do so now by clicking here.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank

JANUARY 12, 2021 UPDATE:

At this time, the Paragould Kingshighway branch DRIVE -THRU IS OPEN BUT THE LOBBY WILL BE CLOSED until further notice. For new accounts and loans, please schedule an appointment AT THE LINWOOD BRANCH online or call 1-800-464-3150.

We encourage you to use our other drive-through windows at Linwood Branch, ATMs and digital banking tools to conduct your banking business while minimizing your exposure to others.

If you have not already done so, please download the FOCUS Bank Mobile App or access your accounts online at www.focusbank.com to view transactions, check balances, transfer funds and more. If you have not enrolled in online and mobile banking, you can do so now by clicking here.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank

JANUARY 6, 2021 UPDATE:

At this time, the Paragould Kingshighway branch will be closed for the remainder of the week. For new accounts and loans, please schedule an appointment online or call 1-800-464-3150.

We encourage you to use our drive-through windows at Linwood Branch, ATMs and digital banking tools to conduct your banking business while minimizing your exposure to others.

If you have not already done so, please download the FOCUS Bank Mobile App or access your accounts online at www.focusbank.com to view transactions, check balances, transfer funds and more. If you have not enrolled in online and mobile banking, you can do so now by clicking here.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank

DECEMBER 30, 2020 UPDATE:

The mobile app is currently down and experiencing issues. We apologize for the inconvenience.

DECEMBER 18, 2020 UPDATE:

Important information regarding mobile deposits for Focus Bank holiday schedule: For All mobile deposits made on December 24, 2020, these items WILL NOT POST UNTIL, Monday, December 28th. Please make other arrangements if funds are needed prior to this posting.

DECEMBER 16, 2020 UPDATE:

At this time, the Paragould Linwood branch will be closed. For new accounts and loans, please schedule an appointment online or call 1-800-464-3150.

We encourage you to use our drive-through windows at Kingshighway, ATMs and digital banking tools to conduct your banking business while minimizing your exposure to others.

If you have not already done so, please download the FOCUS Bank Mobile App or access your accounts online at www.focusbank.com to view transactions, check balances, transfer funds and more. If you have not enrolled in online and mobile banking, you can do so now by clicking here.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank

November 30, 2020 UPDATE:

At this time, the Caruthersville, Paragould Kingshighway, and Paragould Linwood branch lobbies will be closed. To make an appointment, please visit https://www.focusbank.com/applications/appointment.html

We encourage you to use our drive-through windows, ATMs and digital banking tools to conduct your banking business while minimizing your exposure to others.

If you have not already done so, please download the FOCUS Bank Mobile App or access your accounts online at www.focusbank.com to view transactions, check balances, transfer funds and more. If you have not enrolled in online and mobile banking, you can do so now by clicking here.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank

November 9, 2020 UPDATE:

All online and mobile services will be unavailable on Tuesday, November 10th from 9 PM - 11 PM for important system maintenance. We apologize for any inconvenience and greatly appreciate your patience.

November 3, 2020 UPDATE:

At this time, the Paragould Linwood branch lobby will be closed through Friday, November 6, 2020.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank

September 25, 2020 UPDATE:

The Linwood Branch parking lot and ATM will be inaccessible on Saturday, September 26th. We appreciate your patience and cooperation as we make some building repairs.

September 18, 2020 UPDATE:

If you are experiencing app issues following the Apple iOS 14 release on September 15^th, please delete your current app and download the updated version. Most users will need to update to this latest version to successfully log in with iOS14. Note: This is an Apple related issue and should not affect any Android Device customers.

August 20, 2020 UPDATE:

The ATM located in Caruthersville will be down Thursday 8/20 and Friday 8/21 for updates. We apologize for the inconvenience.

August 6, 2020 UPDATE:

The ATM located at Southwest Drive in Jonesboro will be down Thursday 8/6 and Friday 8/7. We apologize for the inconvenience.

July 24, 2020 UPDATE:

Scheduled Maintenance: Online and mobile banking will be down on Sunday, July 26^th from 1:30 PM – 6:00 PM. We apologize for the inconvenience and thank you for your patience while we work to update our programs and services.

July 15, 2020 UPDATE:

The Sikeston Lobby continues to remain closed but our drive-thru service is open. Again, we thank you for your thoughts and prayers as we navigate these unprecedented times and situations.

July 14, 2020 UPDATE:

All online banking and mobile banking will be down from 9 PM - 12 AM on July 14th for system maintenance. We appreciate your patience as we work to bring you new products and services for enhanced an banking experience. THANK YOU

July 13, 2020 UPDATE:

FOCUS Bank would like to thank the community and especially our employees and families as we navigate through this pandemic situation. Over the weekend, the Sikeston branch facility was professionally sanitized and disinfected using cleaning techniques recommended by the Centers for Disease Control (CDC) while using products on the Environmental Protection Agency (EPA) list of disinfectants approved to treat the novel coronavirus that causes the disease COVID-19. We sincerely appreciate our local medical professionals who worked with us to provide COVID testing for all of our Sikeston employees. With these measures in place, the Sikeston Drive-Thru ONLY will be open today, Monday, July 13^th, but the lobby will remain closed until further notice. We appreciate your patience as work to serve each of our customers in the drive-thru during the next few days. Our thoughts and prayers go out to our employees and their families who have been affected by this disease, and we wish them a speedy and full recovery.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

Sincerely,

Jeffrey D. Barker

President and Chief Executive Officer

July 12, 2020 UPDATE:

FOCUS Bank is saddened to report that 2 employees of the Sikeston branch have tested positive for COVID-19. The Sikeston branch will be closed until further notice. All Centers for Disease and Control (CDC) recommended cleaning and sanitizing measures have been put in place immediately to begin disinfecting the entire facility. All branch employees will be tested and have been instructed to remain quarantined until test results are received. As a precaution, FOCUS Bank encourages all customers who visited the Sikeston branch within the last 10 days to monitor themselves for COVID symptoms and seek medical care if needed. We appreciate your patience and understanding as we remain closed to ensure the safety of our employees, families, and the community. Remember to utilize our ATMs, mobile banking services and our fully operational branches in Charleston and East Prairie for all your banking needs. We will continue to provide updates via our website and social media.

Sincerely,

Jeffrey D. Barker
President and Chief Executive Officer

June 24, 2020 UPDATE:

WE ARE EXPERIENCING AN ISSUE WITH BUSINESS ONLINE. WE ARE WORKING TO RESOLVE THE ISSUE QUICKLY. THANK YOU FOR YOUR PATIENCE.

June 2, 2020 UPDATE:

Online banking and the mobile app will be down from 9:30 PM - 10:30 PM this evening while we work to make customer improvements. In addition, the Sikeston ATM at 1202 North Main will be inaccessible from 8:30 AM - 10:30 AM on Wednesday, June 3rd. We appreciate your patience.

May 7, 2020 UPDATE:

At this time, all lobbies remain closed; however, customers may call or use our online form to make an appointment.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank

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April 27, 2020 UPDATE:

We joyfully announce that our employee tested negative for COVID—19, and our Red Wolf Branch has reopened effective today. We will continue to operate drive-thru only and by appointment only until further notice. Our facilities have all been professionally sanitized for the safety of our employees, customers, and the community. We appreciate your patience during this time and look forward to serving you. As a reminder, please continue to practice social distancing and best practices for hand washing.

Sincerely,

Jeffrey D. Barker

President and Chief Executive Officer

FOCUS Bank

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April 23, 2020 UPDATE:

A message from Jeff Barker, President and CEO of FOCUS Bank:

As a precautionary measure and for the safety of our employees, customers, and community, we will temporarily be closing the Jonesboro branch located at 2525 Red Wolf Boulevard Effective IMMEDIATELY. At this time, we have an employee who has been tested for COVID-19 and is home under the 14 day quarantine per CDC Guidelines and is awaiting test results.

In order to minimize the spread of the virus, and for the safety of our staff, we have made the decision to temporarily close the branch to allow for thorough sterilization of the facility. At this time, the branch will remain closed through Saturday, April 25, 2020 or until further notice. All employees have been notified and are encouraged to quarantine themselves and seek medical attention for any COVID-19 symptoms.

We sincerely regret this inconvenience and encourage customers to utilize our other Jonesboro branches located at 406 Southwest Drive and 3313 East Johnson Avenue. Our online banking, Mobile app with remote deposit and ATMs are also great resources for convenient banking. As always, our customer service center is available by phone at: 1-800-464-3150, Monday – Friday 8:00 AM – 5:00 PM.

Our goal is to provide our customers with continued service in a safe environment while balancing the welfare of our employees and their families. Our prayers are with our employees and their families as well as all those who have been affected by the coronavirus world-wide. Thank you for your understanding, and we look forward to serving you at one of our other locations. Please join us in continuing to follow the social distancing guidelines as recommended by the CDC. For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

Sincerely,

Jeffrey D. Barker

President and Chief Executive Officer

FOCUS Bank

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April 15, 2020 UPDATE:

Wondering about your stimulus payment? You can now check the status of your Economic Impact Payment on the IRS website. To learn more, visit https://www.irs.gov/coronavirus/get-my-payment

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We are currently working to restore retail and business online banking as well as mobile banking.

We recommend users clear cache and cookies or access the browser in InPrivate Browsing mode prior to signing on.

To access using an InPrivate Browsing window in Internet Explorer, click the Tools (gear icon) in the top right of the screen, select Safety and InPrivate Browsing. Or, users can press CTRL+Shift+P to initiate the InPrivate Browser window.
To access using an incognito browser window in Chrome, click the Customize Chrome (three dots icon) in the top right of the screen, select New incognito window. Or, users can press CTRL+Shift+N to initiate the InPrivate Browser window.

We continue to troubleshoot this event, and we will provide an update as additional information becomes available. Thank you for your patience as we work to resolve these issues.

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April 14, 2020 UPDATE:

Friends, if you are looking for educational tools and information to help yourself and your child(ren) understand and cope with the financial effects of COVID-19, we encourage you to check out our amazing tools from Banzai Financial. This collection of games and programs specifically relates to the current pandemic. We hope you find these tools useful during this difficult time. To learn more, check out Banzai.

We continue to be here to support and assist you throughout this crisis. Together, we will overcome and emerge stronger than ever.

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank

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APRIL 2, 2020 UPDATE:

Effective, Monday, April 6^th, the Paragould Linwood branch will operate 9 AM – 5 PM for drive-thru transaction customers only Monday – Friday and 8:30 – Noon on Saturday. All New Accounts will be serviced at the Kingshighway branch only! Customers can still make appointments for loan services at the Linwood Branch by calling 1-800-464-3150 or using our online appointment request form. We sincerely appreciate your patience as we know drive-thru lines are longer than normal.

We continue to encourage you to use our drive-through windows, ATMs and digital banking tools to conduct your banking business while minimizing your exposure to others.

If you have not already done so, please download the FOCUS Bank Mobile App or access your accounts online at www.focusbank.com to view transactions, check balances, transfer funds and more. If you have not enrolled in online and mobile banking, you can do so now by clicking here.

If you have to be out, drive up to one of our Interactive Teller Machines (Paragould, Arkansas Branches Only) – ITM for short – and get a live, face-to-face video chat with one of our Personal Bankers.
From an ITM, you can:
• Withdraw from your checking/savings account
• Cash checks
• Deposit cash or checks to your checking/savings
• Make a loan payment
• Transfer funds

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MARCH 25, 2020 UPDATE:

Coronavirus Resources for Business Customers

During this difficult and unpredictable time, rest assured we’re committed to supporting you and your business by providing the information, resources and tools you need.

Visit our resource links for tools and services for operating your business in the days ahead. If you need assistance with cash and coin services, please contact your local branch to make arrangements.

Business Online Banking & Bill Pay

ACH – Direct Deposit Payroll, Vendor Payments, etc.

Remote Deposit – Scan and Deposit Checks Securely From Your Office

Business Mobile App & Mobile Deposit

Merchant Processing – Debit/Credit/eCommerce Processing Solutions

Small Business Administration – Disaster Assistance Loans

Wire Services - please call 1-800-464-3150 and request the wire desk.

New Accounts - please call 1-800-464-3150 and a customer service representative will assist you.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

FOCUS Bank cares about our local businesses and is here to work with you and through this situation. Please contact a loan officer if you have payment questions or need lending services. They will be happy to make an appointment and meet with you to discuss your specific needs.

Thank you for your continued business, and we look forward to building a lasting partnership with you and your business.

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank

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MARCH 19, 2020 UPDATE:

In the best interest of our employees, customers and vendors, as well as complying with government and health recommendations, ALL FOCUS Bank lobbies will be temporarily closed effective, Friday, March 20, 2020.

We encourage all customers to contact the bank to make appointments for loan, wire, safe deposit and new account services.

FOCUS Bank is still open, your funds are secure, and we are ready to serve you through this national emergency.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank

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MARCH 17, 2020 UPDATE:

With the ever changing environment surrounding the coronavirus (Covid-19), FOCUS Bank management has made the following decisions which will be effective tomorrow, March 18, 2020. Please note: our branches do have the right to limit the number of in-branch customers to comply with the social distancing standards set forth by the Centers for Disease Control and Prevention.

Jonesboro -

Hilltop - drive-through only

Southwest drive - drive-through only and loans by appointment only

Red Wolf- full operations until further notice

Paragould -

Linwood - drive-through only and loans by appointment only

Kingshighway - full operations until further notice

Marmaduke- drive-through only

Caruthersville - full operations until further notice

East Prairie - drive-through only

Charleston - full operations until further notice

Sikeston- full operations until further notice

We sincerely appreciate your patience as we strive to protect both our employees and our customers.

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March 16, 2020

To our customers,

We understand the concern and uncertainty surrounding the coronavirus (COVID-19) and we want to let you know how we are working to keep you, our employees, and our communities safe and healthy.

At all FOCUS Bank locations, we are taking additional measures to disinfect high-touch surfaces and are educating branch teams on best practices recommended by the Centers for Disease Control and Prevention. We encourage you to use our drive-through windows, ATMs and digital banking tools to conduct your banking business while minimizing your exposure to others.

If you have not already done so, please download the FOCUS Bank Mobile App or access your accounts online at www.focusbank.com to view transactions, check balances, transfer funds and more. If you have not enrolled in online and mobile banking, you can do so now by clicking here.

Our customer service center is available by phone at:
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

Our thoughts go out to anyone who may be affected by the coronavirus. We continue to monitor this quickly evolving situation and make every effort to assist you. The well-being of our customers, employees, and communities is paramount.

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank

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