UPDATE: May 7, 2020 -The latest news for you

May 7, 2020 UPDATE:

At this time, all lobbies remain closed; however, customers may call or use our online form to make an appointment. 

We encourage you to use our drive-through windows, ATMs and digital banking tools to conduct your banking business while minimizing your exposure to others.   
     
If you have not already done so, please download the FOCUS Bank Mobile App or access your accounts online at www.focusbank.com to view transactions, check balances, transfer funds and more. If you have not enrolled in online and mobile banking, you can do so now by clicking here

Our customer service center is available by phone at: 
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

You can visit our website for additional updates including any changes to branch operations. For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank 

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April 27, 2020 UPDATE:

We joyfully announce that our employee tested negative for COVID—19, and our Red Wolf Branch has reopened effective today. We will continue to operate drive-thru only and by appointment only until further notice. Our facilities have all been professionally sanitized for the safety of our employees, customers, and the community. We appreciate your patience during this time and look forward to serving you. As a reminder, please continue to practice social distancing and best practices for hand washing.

Sincerely,

Jeffrey D. Barker

President and Chief Executive Officer

FOCUS Bank

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April 23, 2020 UPDATE:

A message from Jeff Barker, President and CEO of FOCUS Bank:

As a precautionary measure and for the safety of our employees, customers, and community, we will temporarily be closing the Jonesboro branch located at 2525 Red Wolf Boulevard Effective IMMEDIATELY.  At this time, we have an employee who has been tested for COVID-19 and is home under the 14 day quarantine per CDC Guidelines and is awaiting test results.

In order to minimize the spread of the virus, and for the safety of our staff, we have made the decision to temporarily close the branch to allow for thorough sterilization of the facility.  At this time, the branch will remain closed through Saturday, April 25, 2020 or until further notice.  All employees have been notified and are encouraged to quarantine themselves and seek medical attention for any COVID-19 symptoms.

We sincerely regret this inconvenience and encourage customers to utilize our other Jonesboro branches located at 406 Southwest Drive and 3313 East Johnson Avenue.  Our online banking, Mobile app with remote deposit and ATMs are also great resources for convenient banking.  As always, our customer service center is available by phone at: 1-800-464-3150, Monday – Friday 8:00 AM – 5:00 PM.

Our goal is to provide our customers with continued service in a safe environment while balancing the welfare of our employees and their families.  Our prayers are with our employees and their families as well as all those who have been affected by the coronavirus world-wide. Thank you for your understanding, and we look forward to serving you at one of our other locations.  Please join us in continuing to follow the social distancing guidelines as recommended by the CDC. For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.  

Sincerely,

Jeffrey D. Barker

President and Chief Executive Officer

FOCUS Bank

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April 15, 2020 UPDATE:

Wondering about your stimulus payment?  You can now check the status of your Economic Impact Payment on the IRS website. To learn more, visit https://www.irs.gov/coronavirus/get-my-payment
 
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We are currently working to restore retail and business online banking as well as mobile banking.
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We continue to troubleshoot this event, and we will provide an update as additional information becomes available. Thank you for your patience as we work to resolve these issues.

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April 14, 2020 UPDATE:

Friends, if you are looking for educational tools and information to help yourself and your child(ren) understand and cope with the financial effects of COVID-19, we encourage you to check out our amazing tools from Banzai Financial.  This collection of games and programs specifically relates to the current pandemic. We hope you find these tools useful during this difficult time.  To learn more, check out Banzai.

We continue to be here to support and assist you throughout this crisis.  Together, we will overcome and emerge stronger than ever. 

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank 

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APRIL 2, 2020 UPDATE:

Effective, Monday, April 6th, the Paragould Linwood branch will operate 9 AM – 5 PM for drive-thru transaction customers only Monday – Friday and 8:30 – Noon on SaturdayAll New Accounts will be serviced at the Kingshighway branch only!  Customers can still make appointments for loan services at the Linwood Branch by calling 1-800-464-3150 or using our online appointment request form. We sincerely appreciate your patience as we know drive-thru lines are longer than normal. 

We continue to encourage you to use our drive-through windows, ATMs and digital banking tools to conduct your banking business while minimizing your exposure to others.   
     
If you have not already done so, please download the FOCUS Bank Mobile App or access your accounts online at www.focusbank.com to view transactions, check balances, transfer funds and more. If you have not enrolled in online and mobile banking, you can do so now by clicking here

If you have to be out, drive up to one of our Interactive Teller Machines (Paragould, Arkansas Branches Only) – ITM for short – and get a live, face-to-face video chat with one of our Personal Bankers.
From an ITM, you can:
• Withdraw from your checking/savings account
• Cash checks
• Deposit cash or checks to your checking/savings
• Make a loan payment
• Transfer funds

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MARCH 25, 2020 UPDATE:

Coronavirus Resources for Business Customers

During this difficult and unpredictable time, rest assured we’re committed to supporting you and your business by providing the information, resources and tools you need. 

Visit our resource links for tools and services for operating your business in the days ahead. If you need assistance with cash and coin services, please contact your local branch to make arrangements.

Business Online Banking & Bill Pay 

ACH – Direct Deposit Payroll, Vendor Payments, etc.

Remote Deposit – Scan and Deposit Checks Securely From Your Office

Business Mobile App & Mobile Deposit

Merchant Processing – Debit/Credit/eCommerce Processing Solutions

Small Business Administration – Disaster Assistance Loans

Wire Services - please call 1-800-464-3150 and request the wire desk.

New Accounts - please call 1-800-464-3150 and a customer service representative will assist you.

Our customer service center is available by phone at: 
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

FOCUS Bank cares about our local businesses and is here to work with you and through this situation.  Please contact a loan officer if you have payment questions or need lending services. They will be happy to make an appointment and meet with you to discuss your specific needs.

Thank you for your continued business, and we look forward to building a lasting partnership with you and your business.

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank 

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MARCH 19, 2020 UPDATE:

In the best interest of our employees, customers and vendors, as well as complying with government and health recommendations, ALL FOCUS Bank lobbies will be temporarily closed effective, Friday, March 20, 2020. 

We encourage all customers to contact the bank to make appointments for loan, wire, safe deposit and new account services.  

FOCUS Bank is still open, your funds are secure, and we are ready to serve you through this national emergency.

We encourage you to use our drive-through windows, ATMs and digital banking tools to conduct your banking business while minimizing your exposure to others.   
     
If you have not already done so, please download the FOCUS Bank Mobile App or access your accounts online at www.focusbank.com to view transactions, check balances, transfer funds and more. If you have not enrolled in online and mobile banking, you can do so now by clicking here

Our customer service center is available by phone at: 
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

You can visit our website for additional updates including any changes to branch operations. For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank 

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MARCH 17, 2020 UPDATE:

With the ever changing environment surrounding the coronavirus (Covid-19), FOCUS Bank management has made the following decisions which will be effective tomorrow, March 18, 2020. Please note: our branches do have the right to limit the number of in-branch customers to comply with the social distancing standards set forth by the Centers for Disease Control and Prevention.

Jonesboro -

Hilltop - drive-through only

Southwest drive - drive-through only and loans by appointment only 

Red Wolf- full operations until further notice 

Paragould -

Linwood - drive-through only and loans by appointment only 

Kingshighway - full operations until further notice 

Marmaduke- drive-through only 

Caruthersville - full operations until further notice 

East Prairie - drive-through only 

Charleston - full operations until further notice 

Sikeston- full operations until further notice 

We sincerely appreciate your patience as we strive to protect both our employees and our customers. 

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March 16, 2020

To our customers,

We understand the concern and uncertainty surrounding the coronavirus (COVID-19) and we want to let you know how we are working to keep you, our employees, and our communities safe and healthy.

At all FOCUS Bank locations, we are taking additional measures to disinfect high-touch surfaces and are educating branch teams on best practices recommended by the Centers for Disease Control and Prevention. We encourage you to use our drive-through windows, ATMs and digital banking tools to conduct your banking business while minimizing your exposure to others.   
     
If you have not already done so, please download the FOCUS Bank Mobile App or access your accounts online at www.focusbank.com to view transactions, check balances, transfer funds and more. If you have not enrolled in online and mobile banking, you can do so now by clicking here

If you have to be out, drive up to one of our Interactive Teller Machines (Paragould, Arkansas Branches Only) – ITM for short – and get a live, face-to-face video chat with one of our Personal Bankers.
From an ITM, you can:
• Withdraw from your checking/savings account
• Cash checks
• Deposit cash or checks to your checking/savings
• Make a loan payment
• Transfer funds

Our customer service center is available by phone at: 
1-800-464-3150.
Service Center Hours of Operation
8am-5pm Monday- Friday

Our thoughts go out to anyone who may be affected by the coronavirus. We continue to monitor this quickly evolving situation and make every effort to assist you. The well-being of our customers, employees, and communities is paramount.

You can visit our website for additional updates including any changes to branch operations. For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

Sincerely,
Jeffrey D. Barker
President and Chief Executive Officer
FOCUS Bank