Charleston Main Bank Closed Until Further Notice
APRIL 9, 2025
Due to recent weather events, the Charleston Main Bank, located at 101 S Main Street, will be temporarily closed until further notice. Beginning 8:30 AM, April 9th, Customers may use the drive-thru located at 100 West Drake Street, across from the old McDonald’s building. At this time, no inside traffic or lobby service will be available at the Drake Street branch.
For new accounts, debit cards, loans or additional services, please visit our branches in East Prairie and Sikeston. Customers may also use our ATM/ITMs in Charleston (Main St & Boomland), East Prairie and Sikeston (South Main & North Main). We encourage all customers to use our digital banking services 24/7 for balance inquiries, transfers, statement access, bill pay, and mobile deposit transactions. Safe Deposit box customers will be contacted directly and provided further details.
We greatly appreciate your patience during this transition.
FOCUS Bank Management
Hours -
Monday - Thursday 8:30 AM - 4:30 PM
Friday - 8:30 AM - 5:00 PM
CLOSED SATURDAYS
APRIL 8, 2025
Due to recent weather activity, the Charleston main bank will be closed today. Please use our East Prairie and Sikeston branches as well as our digital banking services. Thank you.
APRIL 7, 2025
Due to recent weather activity, the Charleston main bank will be closed today. Please use our East Prairie and Sikeston branches as well as our digital banking services. Thank you.
APRIL 2, 2025
DUE TO THE THREAT OF SEVERE WEATHER, ALL FOCUS BANK BRANCHES WILL CLOSE AT 3 PM TODAY - WEDNESDAY, APRIL 2ND. PLEASE USE OUR ATM/ITM AND DIGITAL BANKING SERVICES FOR AFTERHOURS TRANSACTIONS AND SUPPORT. FOR DEBIT CARD SUPPORT, CALL 1-800-472-3272. THANK YOU.
MARCH 24, 2025
All online banking services will be down from 10 PM to Midnight for maintenance on March 24th. Thank you for your patience.
FEBRUARY 19, 2025
Delayed Branch Openings-
All Arkansas branches open at 10 AM. All branches will close at 4 PM.
Charleston and East Prairie branches open at 10 AM. Both locations will close at 3 PM.
Sikeston branch open at 9 AM - Closing normal hours
Caruthersville branch open at 10 AM - Closing at 4 PM
Customer service center open at 9 AM - Closing normal hours
Please use extreme caution in parking lots and on sidewalks. For additional convenience, use our digital banking services. To learn more, visit www.focusbank.com
FEBRUARY 18, 2025
DUE TO IMPENDING WEATHER, ALL ARKANSAS BRANCHES WILL CLOSE AT 2 PM CST. THIS INCLUDES LOBBY AND DRIVE-THRU SERVICES.
CLOSURES & UPDATES CAN BE FOUND ON OUR SOCIAL MEDIA PAGES AND THIS SITE. PLEASE USE OUR DIGITAL BANKING SERVICES 24/7 FOR MANY OF YOUR BANKING TRANSACTIONS.
FEBRUARY 10, 2025 - UPDATE
ALL CARD SERVICES HAVE BEEN RESTORED. WE THANK YOU FOR YOUR PATIENCE AND LOOK FORWARD TO THE NEW SERVICES THAT OUR RECENT UPGRADE WILL BRING. TO LEARN MORE ABOUT THESE FEATURES, VISIT Card Manager and Controls - Coming Soon | FOCUS Bank | Paragould, AR - Jonesboro, AR - Sikeston, MO.
We apologize for the delay in our debit card update. Cards are not working; however, our team is working as quickly as possible to restore service. We will post updates as we receive them. Thank you for your patience.
February 6, 2025
ATM/ITM Deposit Feature:
Customers will not be able to make deposits at any FOCUS Bank ATM after 2 PM on 2/7/25. Once our updates are complete, we will notify our customers that the deposit function is working properly. While at some of our ITM/ATM machines, you may select “Teller” and talk to a live teller who can assist you with the deposit. ITM Tellers are available Mon – Fri 8 AM – 5 PM. You may also visit any branch during business hours to make a deposit or contact us at 1-800-464-3150 to inquire about our mobile deposit options and requirements. For additional convenience, our branched also have a nightdrop window where deposits can be securely placed. We appreciate your patience during this upgrade.
Due to the debit card update on 2/10/2025, all FOCUS Bank debit cards will be operating in Stand-In Only mode from 2 AM – 8 AM CST on February 10th. During this time, customers will not be able to:
- Obtain balance inquiries from any ATM
- Initiate a Transfer from any ATM
- May experience issues with large limit purchases – purchases over $1200
Following the 8 AM transition, we expect card services to be restored.
Thank you FOCUS Bank Management
DEBIT CARD UPDATE:
As of 3 PM CST, all FOCUS Bank debit cards have been restored. Some cardholders who made multiple purchase attempts when the system was down may have their card(s) flagged for fraud. We are working to remove those fraud blocks and bring all cards to active status. If you continue to experience denied transactions, please contact the bank by calling 1-800-464-3150 for assistance. We appreciate your patience and apologize for the inconvenience.
February 5, 2025
FOCUS Bank is aware of a communication issue and at present our debit cards are not working. We are working quickly to restore service as quickly as possible. We apologize and appreciate your patience.
February 4, 2025
ATM/ITM Deposit Feature:
Customers will not be able to make deposits at any FOCUS Bank ATM after 2 PM on 2/7/25. Once our updates are complete, we will notify our customers that the deposit function is working properly. While at some of our ITM/ATM machines, you may select “Teller” and talk to a live teller who can assist you with the deposit. ITM Tellers are available Mon – Fri 8 AM – 5 PM. You may also visit any branch during business hours to make a deposit or contact us at 1-800-464-3150 to inquire about our mobile deposit options and requirements. We appreciate your patience during this upgrade.
Due to the debit card update on 2/10/2025, all FOCUS Bank debit cards will be operating in Stand-In Only mode from 2 AM – 8 AM CST on February 10th. During this time, customers will not be able to:
- Obtain balance inquiries from any ATM
- Initiate a Transfer from any ATM
- May experience issues with large limit purchases – purchases over $1200
Following the 8 AM transition, we expect card services to be restored.
Thank you FOCUS Bank Management
January 11, 2025
All Branches will have drive-thru service from 10 AM - Noon on Saturday, January 11, 2025. Caruthersville and Marmaduke will remain closed.
January 10, 2025
Due to impending weather conditions, several of our branches have delayed openings and or closures for Friday, January 10, 2025. Please monitor this page as well as our social media pages for updated information.
Charleston –
Delaying opening until 9 AM. Lobby and drive both will open at 9 AM.
Drive Thru Only 1 PM - 3 PM
CLOSING AT 3 PM
East Prairie –
Delaying opening until 9 AM. Lobby and drive both will open at 9 AM.
Drive-Thru Only 1 PM - 3 PM
CLOSING AT 3 PM
Sikeston –
Drive Thru opening at 8:30 AM; Delaying lobby opening until 9 AM.
Customer Service Center 8:30 AM
ALL CLOSING AT 3 PM
Caruthersville –
Delaying opening until 9 AM - Drive Thru Only
CLOSING AT 2 PM
Paragould – Both Branches
Delaying opening until 10 AM - Drive Thru Only
CLOSING AT 3 PM
Maramduke –
CLOSED
Jonesboro -
Delaying opening until 10 AM - Drive Thru Only
CLOSING AT 3 PM
December 27, 2024
Due to an AT&T issue, the main Charleston branch phone line, 573-683-3712, is not working. Please call us at 800-464-3150 and a representative will gladly assist you. Thank you.
December 23, 2024
In observance of the Christmas Holiday, all FOCUS Bank branches will close at Noon on Christmas Eve, December 24, 2024, and will be closed all day on Christmas Day, December 25, 2024.
For ACH Business Customers,
12/24/24 - FOCUS CLOSING AT NOON/12 PM CST – ALL ACH FILES DUE BY NOON/12 PM CST
12/25/24 – FOCUS WILL BE CLOSED ALL DAY – NO ACH FILES WILL ORIGINATE OR PROCESS
12/26/24 – FOCUS OPERATING REGULAR HOURS – NORMAL ACH PROCESSING SCHEDULE
For Files with an effective date of 12/24, they must be received by NOON/12:00 PM CST. If received after the NOON cut-off, recipients WILL NOT receive their funds until Friday, December 26th. Please contact the Business Development Dept with any questions.
Thank you in advance.
December 11, 2024
Online and mobile banking will be down briefly this evening between 9:00 PM and 12:00 AM for a system update. We appreciate your patience. Thank you.
November 18, 2024
The FOCUS Bank mobile app and online banking are experiencing technical difficulties. You can access balance information at our ATM/ITM machines or by calling 1-800-464-3150. Thank you for your patience while we work to resolve the issue.
November 13, 2024
BUSINESS ONLINE SERVICES HAVE BEEN RESTORED. THANK YOU FOR YOUR PATIENCE.
Business Online is currently down. We are working to resolve the issue quickly. Please follow this alert for updates. Thank you
November 1, 20234
Business Online is currently down. We are working to resolve the issue quickly. Please follow this alert for updates. Thank you
October 1, 2024
The FOCUS Bank mobile app is experiencing technical difficulties. To login to your account, please use our retail online login by choosing a browser (like Google or Safari), go to www.focusbank.com and select Account Login. You can also access balance information at our ATM/ITM machines or by calling 1-800-464-3150. Thank you.
September 16, 2024
All Online Banking Services and Mobile App Services have been restored. Thank you.
September 13, 2024
Our online banking and mobile banking services will be down on Monday, September 16, 2024, from 7 AM - 9 AM for an important update. This includes both retail and business customers. We appreciate your patience during this outage.
August 16, 2024
Our webhost is experiencing an outage. Online banking links are affected. Please use your mobile app in the interim. We will post when the issue has been resolved. Thank you.
August 11, 2024
Online and mobile banking will be down briefly today between 8:00 PM and 12:00 AM for a system update. We appreciate your patience. Thank you.
July 29, 2024
Online and mobile banking will be down briefly today between 12:00 PM and 12:30 PM for a quick system update. We appreciate your patience. Thank you.
July 8, 2024
Please be aware that customers have received fraudulent phone calls purporting to be from FOCUS Bank’s fraud department. The fraudsters are asking for personal identifying information such as zip code, CVV, PIN number, etc. Our legitimate FOCUS Bank fraud department will call customers, BUT we will only ask you to verify recent transactions. We will NOT ask for personal identifying information. Please DO NOT disclose any personal information – name, phone, address, zip code, card number, account number, CVV or PIN number! WE DO NOT NEED TO ASK FOR THIS INFORMATION, AS WE ALREADY HAVE IT. If you receive these fraudulent calls, HANG UP IMMEDIATELY AND CALL your local branch or CUSTOMER SERVICE at 1-800-464-3150. We will review your card for transactions and have you verify those transactions. If you have given out information, we will need to investigate and determine if your card and/or account should be closed. We must be vigilant and protect our private information at all times. Thank you FOCUS Bank management.
July 2, 2024
As a reminder, all FOCUS Bank branches will be closed on Thursday, July 4th in observance of Independence Day. Please use our digital banking services and ATMs for banking transactions.
In addition, all ACH orignators should process files on July 3rd or July 5th as no transactions will process on July 4th. If you normally have payroll scheduled for Thursday, please select July 3rd or 5th as the effective date for the payroll file.
June 18, 2024
As a reminder, all FOCUS Bank branches will be closed on Wednesday, June 19th in observance of Juneteenth. Please use our digital banking services and ATMs for banking transactions.
June 17, 2024
UPDATE: ALL ONLINE SERVICE HAVE BEEN RESTORED. THANK YOU FOR YOUR PATIENCE.
All online and business banking as well as mobile services are currently experiencing issues. We are working to resolve the issues quickly. Please follow this alert for updates. Thank you for your patience.
June 17, 2024
The ACH Origination service within Business Online is currently down. We are working to resolve the issue quickly. Please follow this alert for updates. Thank you
June 2, 2024
Online banking will be down from 9 PM - Midnight on Sunday, June 2nd for important updates. Thank you for your patience.
May 28th, 2024
Online banking will be down from 9 PM - 11 PM on Tuesday, May 28th for important updates. Thank you for your patience.
May 21, 2024
SecureNow -
Every time a customer logs in to Online Banking, the new security feature will confirm not only their credentials but also the device they are using. If the system detects a new device or suspicious activity, they may be asked to further verify their identity via a one-time passcode sent to their phone via text or phone call.
To receive your One-Time Passcode via Text, you MUST enter your mobile number in the mobile number field. The system cannot send a text to a home phone/landline. If your mobile and home number are the same, the number must be entered in BOTH the home and mobile fields.
To learn more about SecureNow, please click here.
April 17th, 2024
In preparation for the Dogwood Azalea Festival parade, the Charleston Branch Drive-Thru will close at 10 AM on Saturday, April 20th, 2024. Please use our digital banking services and ITM/ATM machines for other banking transactions.
April 8th, 2024
All Arkansas branches will operate Drive-Thru only on Monday, April 8th. For new account and loan appointments, please call 1-800-464-3150 or your local branch. Please use our digital banking services and ITM machines for other banking transactions.
April 4th, 2024
The ATM issue has been resolved. Thank you
April 4th, 2024
All ATMs are down and we are working to resolve the issue. We appreciate your patience.
April 8th, 2024
All Arkansas branches will operate Drive-Thru only on Monday, April 8th. For new account and loan appointments, please call 1-800-464-3150 or your local branch. Please use our digital banking services and ITM machines for other banking transactions.
April 2nd, 2024
Due to continued power outages in the area, the East Prairie branch will remain closed for today. Please use the Charleston branch for your banking services or you may use our digital banking services as well.
April 8th, 2024
All Arkansas branches will operate Drive-Thru only on Monday, April 8th. For new account and loan appointments, please call 1-800-464-3150 or your local branch. Please use our digital banking services and ITM machines for other banking transactions.
February 25, 2024
Online Banking will be down Sunday, Feb 25th from 3 PM – 10 PM for maintenance. Thank you for your patience while we work to bring you the best services possible.
January 25th 2024
UPDATED: ALL ACH ORIGINATION ISSUES HAVE BEEN RESOLVED. WE APPRECIATE YOUR PATIENCE.
We are currently experiencing an issue with all ACH originations within Business Online. We are working quickly to resolve the issue and will keep you updated when the problem has been resolved. Thank you.
January 18th, 2024
Beginning at Noon, the Caruthersville branch will be drive-thru only due to weather conditions. Drive-thru will close at 2 PM. However, you may still use our ITM for transactions until 5 PM. We will continue to update as conditions change.
January 15th, 2024
Winter Weather Hours:
All Missouri branches will be opening normal hours tomorrow. All Arkansas branches will be delayed 1 hour opening at 9 AM. Please use caution in driveways and on sidewalks.
Jonesboro, Arkansas Hilltop Branch Closing:
Effective end of business on February 2, 2024, FOCUS Bank will be permanently closing the Hilltop location, 3313 E Johnson Ave. Jonesboro, AR and removing the on-site ITM. All customers may use our 2 other branches and ITM/ATMs located at 2525 Red Wolf Blvd, Jonesboro, AR and 406 Southwest Drive, Jonesboro, AR. As always, our digital banking and mobile services are accessible 24/7. Thank you for your business, and we look forward to seeing you soon.
November 14, 2023
Due to area-wide phone and internet issues, the Caruthersville branch is temporarily closed. Please call our customer service center at 1-800-464-3150 for assistance.
October 29, 2023
Please be advised that online banking will be down for maintenance from 8 PM - 10 PM on Sunday, October, 29, 2023.
October 9, 2023
All FOCUS Bank branches will be closed on Monday, October 9th in observance of Columbus Day. Please use our mobile banking services and ATM's for your banking needs. Thank you.
October 4, 2023
The website and online banking have been restored on desktop and laptop devices as well as our mobile application. Please open a new page www.focusbank.com to access both. Do not use a saved link for access. We are working to restore the online banking link via mobile browsers. If you need to access online banking, please download our App from the App store until other services are restored. Thank you.
September 12, 2023
Please note the Charleston and Benton Boomland ATMs will be out of service this week in preparation for new and upgraded machines. Please follow our website and social media for updates. Thank you.
August 30, 2023
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August 28, 2023
IF YOU RECEIVE A TEXT MESSGAGE STATING YOUR DEBIT CARD HAS BEEN LOCKED, THIS IS NOT FOCUS BANK. THE TEXT MESSAGE PROVIDES A FALSE PHONE NUMBER TO CALL 872-777-8016. THIS IS NOT COMING FROM FOCUS BANK. PLEASE DELETE THE MESSAGE AND DO NOT RESPOND VIA TEXT OR PHONE. AS ALWAYS, IF YOU HAVE RESPONDED OR PROVIDED ANY INFORMATION, PLEASE CALL US IMMEDIATELY OR VISIT YOUR LOCAL BRANCH.
July 21, 2023
Online banking will be down for maintenance on Sunday, July 23rd from 8 PM - 10 PM. Please expect interruptions or no service for online banking and the mobile application.
July 7, 2023
Online banking will be down for maintenance on Sunday, July 9th from 8 AM - 10 AM. Please expect interruptions or no service for online banking and the mobile application.
June 16, 2023
FOCUS Bank has been made aware of callers impersonating FOCUS Bank employees and asking for customer's debit card and PIN numbers.
FOCUS Bank will never ask for your card number or PIN as we have this information on file. Please do not provide any information or respond to any text messages as well.
If you are ever in doubt of the legitimacy of the call, please hang up and call the bank directly at 1- 800-464-3150 to speak with a customer service agent. If you are concerned you have been of victim of fraud, please contact the bank immediately!
To stay informed and receive real-time account activity, use our alert system to be notified of security and transaction events. To Learn more visit Notifi Alerts.
